Frequently Asked Questions

Thursday 25 September 2025
09:00 – 17:00

Friday 26 September 2025
09:00 – 16:30

Last entry will be 30 minutes before the show closes on both days.

Excel London offers excellent Wi-Fi service throughout the venue. When you arrive, sign in with ‘Excel free Wi-Fi’ using their standard login, or via LinkedIn, Facebook, or Twitter. If you experience any problems, please ask the venue for further information.

Travelling to the Excel London has never been easier with the Elizabeth line ensuring a faster and better-connected journey. Arrive from main London stations in 20 mins, allowing you to spend more time at CCR. For more information on travelling to Excel, London, visit the Plan Your Visit page.

If you are travelling to ExCeL, London by public transport, we advise planning your journey ahead using Trainline or City Mapper to avoid delays and ensure that your journey is as smooth as possible.

Medical Longevity Summit is a free event taking place at CCR open to all visitors. It is a two-day event educating healthcare practitioners on promoting healthier and longer lives for patients. Through the emphasis of evidence-based holistic care and wellness, this summit aims to cover functional, integrative, regenerative, lifestyle, and wellness treatments. Along with a dedicated area for brands to showcase solutions, discover the latest innovations in enhancing patient satisfaction and retention, and contributing to a healthier society. Please note there is only 80 spaces available in the conference theatre. Seats will be filled on a first-come, first-served basis so we would recommend to arrive 10 minutes before the session starts.

You can become an Aesthetics Member by heading the Aesthetics Journal website. There are several membership options available, according to your needs. Ensure to become an Elite member to receive the printed monthly Aesthetics Journal and to be able to enter the annual Aesthetics Awards.

Due to health and safety, as well as the nature of the clinical content and products on display at CCR, we have a strict no under 18s policy. We can make exceptions for babies in arms under the age of one, but these babies must remain in a pram or in a parent’s arms at all times. They are not allowed into any of the conference sessions due to health and safety and the risk of disrupting the sessions.

If you are looking for local childcare for the day whilst you visit Excel, Busy Bees nursery is conveniently situated next to the venue, offering parents the flexibility to book a minimum of two half-day sessions or one full day each week. For additional details and to make childcare arrangements, visit the Busy Bees website.

HotelMap is the official hotel booking partner of CCR and will give CCR delegates preferential rates. The area surrounding Excel, London has many hotels covering a range of budgets.

We advise booking early to get the best rates and avoid disappointment. Please visit the following link for more information: Hotels | CCR (ccrlondon.com)

At Excel, London, there are more than 1,800 parking spaces across the orange car park, located under the venue. Please note that access to the car park is only via Royal Victoria Dock Road or the A112. You can download the parking map which shows you the location of the car park: Parking Map.

If you’re using satellite navigation, please enter the postcode E16 1FR for the entrance to the car park.

Parking is available on a first-come, first-served basis, using pay and display. Parking for cars costs £25 for up to 24-hours. Parking is available for cars, transit vans and minibuses up to 3.5T.

Parking for commercial vehicles (those up to 2.8m high) costs £30 for 24-hours. Van parking is available in zones 2,3,4 and 5. Parking for vehicles over 3.5T/lorries costs £35 for up to 24-hours.

Yes! There are plenty of restaurants, cafes and bars for you to purchase food and drink from within the venue. Head to the Galderma Networking Lounge for refreshments across the two days.

Excel, London is a fully DDA compliant venue. Visit their website for more information on disability access: Excel London

Dogs and other animals are not allowed on the premises. Only Guide and Assistance dogs will be permitted on the event premises as per the venue’s guidelines.

Yes, we now have the Aesthetics app.

Please search Aesthetics Connect to download the app prior to the event!

Once you have registered for CCR 2025, within 2 hours you will receive an email with your app login details and instructions. Please note, you will not be able to log in until you have this email. You must be registered for CCR to download the app. 

 The Multi – Faith Prayer room can be accessed through the grey door next to the S9 entrance on the boulevard.

The family room is located on the boulevard and can be found by S9. The room has two changing mats, chairs for breastfeeding, a microwave to heat up baby food and a bottle warmer. It also contains a sink and toilet.