Upnovia
About us
Your dormant patients are your cheapest source of new bookings.
Most aesthetic clinics have thousands of past and enquired patients who never rebooked. Not because they were unhappy — because nobody followed up. Upnovia turns that dormant list into booked and paid appointments.
How it works
We run a done-for-you reactivation campaign across your opted-in patient database. Conversations open by SMS and WhatsApp in your clinic's tone of voice, questions get answered, and qualified patients are booked straight into your existing calendar. You approve the campaign; we build, run and monitor everything. Your front-of-house team simply sees appointments appear.
We only get paid based on our performance. No monthly retainer, no lock-in period. You pay only on appointments that are booked and paid for.
Proven results
A Surrey clinic generated £40,000 in booked treatments from their existing patient database — patients they already had, reactivated in a single campaign.
Why clinics choose us
Upnovia was founded and is run by a practising senior aesthetic doctor. That matters more than it sounds. We understand which treatments to lead with and which to leave alone, how to write about results without overpromising, why consultation-first matters, and where the line sits on advertising prescription-only medicines. Every campaign is built with UK GDPR, PECR and ASA/CAP requirements in mind, so your clinic is represented exactly as you would represent it yourself.
Who it's for
Established UK aesthetic clinics with an engaged patient database and room in the diary — clinic owners who would rather hand the follow-up to a team that understands the clinical side.
Come and see us
Bring us your numbers. We'll walk you through the patient conversations exactly as they arrive, and talk through what reactivation could look like for your clinic.